AlphaCare – Any Time
Our Any Time Support offering is designed for customers who need to have their laboratory information management systems continuously available because they are an integral part of the location’s manufacturing strategy. This type of customer wishes to keep their system investments current and laboratory production high.
Any Time Support plan features include:
- Coverage for one year from date of purchase
- Software updates – latest release containing new features, enhancements and defect corrections supplied in regular intervals
- Telephone support 24/7
- Email support
- Internet support (provides direct support of your system through an Internet connection using a secure access tool). Provides an immediate response and potentially eliminates on-site charges and travel costs while reducing downtime.
- Two hour initial contact call back commitment
- If on-site visitation is required:
- Invoiced in four hour increments at appropriate response rate
- Travel costs are billed at actual
- Discounted rates for on-site training, visits and custom programming requests
- Major focus: In-depth troubleshooting and assistance
Requirements: ¹Not all problems may be resolvable over the Internet. A site visit may be required at additional costs. ² Customer is responsible for backups for recoverability. ³Internet support requires a network connection and ability to access the Internet. ⁴Customer must be at current software version.