AlphaCare™: Calibration Services
Protect Your Instrument's Accuracy Before It Costs You
An out-of-calibration instrument drifts quietly, and by the time you catch it, you’ve already shipped questionable data or scrapped good material.
AlphaCare’s Calibration and Preventive Maintenance Program keeps your Alpha Technologies instrument running at original accuracy, from the people who built it.
The Problem with Third-Party Service
When your instrument needs calibration or repair, the servicer you choose matters more than the price they quote. Third-party providers work without access to original specifications, original tooling, or original parts. Their fixes introduce variables you cannot account for, and those variables show up later as inconsistent results, failed audits, or unplanned downtime.
Alpha Technologies built your instrument. AlphaCare is the only service program built on this knowledge.
What Happens During a CPMP Visit
Every AlphaCare visit follows the same process, regardless of which tier you select
• Full instrument checkup against original manufacturer specifications
• Calibration with certificates documenting compliance
• Reference compound setup and verification
• Parts replacement guidance based on wear patterns, before failure occurs
You get a documented record of your instrument’s condition, not a guess.
Support That Doesn't Stop at the Visit
AlphaCare includes ongoing technical support between scheduled visits.
• Phone and email access to Alpha engineers
• Customer portal for service history and documentation
• Instructions for instrument maintenance and operation
• Troubleshooting support when something doesn’t look right
Your lab team doesn’t wait for the next scheduled visit to get an answer.
Why Labs Choose AlphaCare
- Accuracy and reproducibility verified against original manufacturer specifications
- Increased reproducibility between instruments
- ISO 17025 accredited calibration
- Original spare parts with no measurement impact
- Reduced risk of unplanned breakdown
- Priority scheduling for AlphaCare customers
- Highly skilled engineers sharing knowledge and giving advice on every visit
- Cost budgeted in advance with no surprise invoices
- Preferential rates for repairs outside your contract
- Support available at all times
- Keeps your production running
- Extends the life of your instrument
- Peace of mind
Additional Verifications Available
Beyond standard calibration, AlphaCare offers instrument-specific verifications:
- Torque Standard
- Temperature
- Platen Closure Force
- Pressure
- Mooney calibration weights
- Mooney torque linearity
- Mooney rotor speed
- RPA full advanced verifications
- MDR full advanced verifications
- MV full advanced verifications
- Tensile Extensometer
- Tensile Crosshead speed
- Tensile Thickness gauge
Your service engineer will recommend which verifications apply to your instrument and your testing requirements.
The Difference Shows Up in Your Data
Instruments on a CPMP schedule hold tighter tolerances over time. Instruments without one drift. The drift builds with every test run.
Why Alpha Technologies?
- Original manufacturer knowledge, not third-party guesswork
- Right tools for your specific instrument, every time
- Original parts with no measurement impact
- 50+ service engineers worldwide
- ISO 17025 accreditation
- International correlation across Alpha’s global service network
- 12-month warranty on all parts (consumables excluded)
- Accurate and reliable data, every test
- Extends the life of your instrument
Find the Right Level of Coverage
AlphaCare offers four service tiers, from a single annual visit to a full preventive maintenance and repair contract.
| Feature | Simplicity | Select | Advantage |
|---|---|---|---|
|
Visits per Year |
1 |
2 |
4 |
|
Repair visits Included |
None |
None |
1 |
|
Calibration and Certification |
Included |
Included |
Included |
|
Reference Compound Setup |
Included |
Included |
Included |
|
Parts Replacement Guidance |
Included |
Included |
Included |
|
Phone and Email Support |
Included |
Included |
Included |
|
Customer Portal Access |
Included |
Included |
Included |
|
Priority Scheduling |
No |
Yes |
Yes |
|
Preferential Repair Rates |
No |
Yes |
Yes |
|
Service Rate |
Standard |
Standard |
Standard |
|
Contract Required |
Yes |
Yes |
Yes |
|
Best Suited for |
Labs running one Alpha instrument with stable, low-volume testing |
Labs running instruments under moderate, consistent testing load |
Labs running instruments under heavy use or with repair history |
Don't Wait for a Breakdown to Call Us
Request a quote and one of our service engineers will recommend the AlphaCare tier fitting your instrument and your testing schedule.