Announcement for Eclipse Software
End-of-Life Announcement for Eclipse Software
Dear Valued Customers,
Alpha Technologies blazed new trails in the rubber testing industry with the 1984 release of its Eclipse software. And while the product reached End of Life in 2012 and active development on the product stopped, it continued to serve Alpha customers reliably, demonstrating Alpha Technologies’ core values & commitment to excellence.
But the time has come to end all technical assistance and support for Eclipse / Daisy.
What Does This Mean for You?
- End of Support: Starting January 1st, 2025, we will no longer provide technical assistance and support for Eclipse / Daisy.
- Customer Responsibility: In this final phase of its lifecycle, Eclipse will no longer be covered under Alpha Technologies’ support policies. Customers are encouraged to evaluate their reliance on Eclipse to mitigate any potential software challenges.
- Transition to Enterprise: We encourage customers to move to Enterprise, which builds on Eclipse’s legacy of delivering cutting-edge capabilities tailored for modern business needs.
Why Upgrade to Enterprise?
Enterprise isn’t just a replacement – it’s the next step in your journey with Alpha Technologies. Here’s why:
- Legacy-Inspired Design: Built with features and workflows you know and trust, making the transition to Enterprise feel seamless.
- Modern Advancements: The Alpha software you rely on, featuring enhanced performance, robust security, and intuitive functionality to streamline your operations. Enterprise delivers more report options and data, along with improved images.
- Dedicated Support: Unlimited phone and email support is just the beginning. Alpha support also includes annual upgrades, personalized reports, and troubleshooting helpline, all to help ensure your systems run smoothly.
- Future-Ready Innovation: Enterprise is designed to scale with your needs, offering the tools necessary for long-term success.
Risks of Using Eclipse
While Eclipse has been a reliable solution for decades, continuing to use it beyond its End-of-Life may pose several challenges that could impact your operations, including:
1. Complete Software Inoperability: Eclipse will become completely non-operational after December 31st, 2029, posing a significant risk to your operations if the migration to Enterprise is not completed beforehand.
2. Risk of Data Loss or Corruption: Without updates and bug fixes, Eclipse may be prone to data corruption, integration failures, or loss of critical business information.
3. No Security Updates: without regular security patches, Eclipse may become vulnerable to cybersecurity threats, including malware, data breaches, and system exploits. This could put sensitive business data at risk.
4. Lack of Technical Support: Post-EOL & EOS, Alpha Technologies will no longer provide technical support for Eclipse. Any issues, whether minor glitches or critical failures, will need to be resolved internally, potentially increasing downtime and costs.
5. Performance Degradation: Legacy software often struggles to meet the performance demands of modern workloads, leading to slower processing times and inefficiencies in critical operations.
6. Compliance Challenges: As industry standards and regulatory requirements evolve, Eclipse may no longer meet necessary compliance benchmarks, exposing your organization to legal and financial risks.
How to Transition to Enterprise
Eclipse’s End-of-Life will seem like a major transition for your lab but we’re here to ensure it goes smoothly.
1. Discover Enterprise: Learn about the platform’s features and benefits on our Customer Resource Hub.
2. Preserve Your Valuable Data: Alpha Technologies leverages its expertise and proprietary conversion tools to seamlessly migrate all your historical data to Enterprise, ensuring a smooth transition for your workloads*.
3. Personalized Assistance: Our highly specialized software support team will work closely with you to move your operations to Enterprise with minimal disruption.
4. Upgrade Incentives: Customers who upgrade before June 30th, 2025 can enjoy special benefits, including exclusive discounts and tailored training.
Preserving Eclipse’s Legacy
Eclipse began its journey in 1984 as a groundbreaking solution for its time. Over nearly three decades of development and an additional decade of steadfast service, it has been a testament to our shared pursuit of excellence. This chapter closes with immense pride and gratitude for all who have trusted Eclipse over the years.
While Eclipse’s remarkable journey draws to a close, we remain committed to supporting you through the future. For continued peace of mind and uninterrupted service, we recommend upgrading to Enterprise, where Alpha Technologies can provide the ongoing support you deserve.
Thank you for being a vital part of Eclipse’s remarkable journey!
* Conditions Apply: Data migration will be performed following a feasibility assessment done by our expert engineers.