AlphaCare™: Calibration Services

Protect Your Instrument's Accuracy Before It Costs You

An out-of-calibration instrument drifts quietly, and by the time you catch it, you’ve already shipped questionable data or scrapped good material.

AlphaCare’s Calibration and Preventive Maintenance Program keeps your Alpha Technologies instrument running at original accuracy, from the people who built it.

The Problem with Third-Party Service

When your instrument needs calibration or repair, the servicer you choose matters more than the price they quote. Third-party providers work without access to original specifications, original tooling, or original parts. Their fixes introduce variables you cannot account for, and those variables show up later as inconsistent results, failed audits, or unplanned downtime.

Alpha Technologies built your instrument. AlphaCare is the only service program built on this knowledge.

Man testing torque on a Premier RPA from Alpha Technologies
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What Happens During a CPMP Visit

Every AlphaCare visit follows the same process, regardless of which tier you select

• Full instrument checkup against original manufacturer specifications
• Calibration with certificates documenting compliance
• Reference compound setup and verification
• Parts replacement guidance based on wear patterns, before failure occurs

You get a documented record of your instrument’s condition, not a guess.

Support That Doesn't Stop at the Visit

AlphaCare includes ongoing technical support between scheduled visits.

• Phone and email access to Alpha engineers
• Customer portal for service history and documentation
• Instructions for instrument maintenance and operation
• Troubleshooting support when something doesn’t look right

Your lab team doesn’t wait for the next scheduled visit to get an answer.

Rheology Scientists & Engineers
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Why Labs Choose AlphaCare

 

    • Accuracy and reproducibility verified against original manufacturer specifications
    • Increased reproducibility between instruments
    • ISO 17025 accredited calibration
    • Original spare parts with no measurement impact
    • Reduced risk of unplanned breakdown
    • Priority scheduling for AlphaCare customers
    • Highly skilled engineers sharing knowledge and giving advice on every visit
    • Cost budgeted in advance with no surprise invoices
    • Preferential rates for repairs outside your contract
    • Support available at all times
    • Keeps your production running
    • Extends the life of your instrument
    • Peace of mind

 

 

Additional Verifications Available

 

Beyond standard calibration, AlphaCare offers instrument-specific verifications:

      • Torque Standard
      • Temperature
      • Platen Closure Force
      • Pressure
      • Mooney calibration weights
      • Mooney torque linearity
      • Mooney rotor speed
      • RPA full advanced verifications
      • MDR full advanced verifications
      • MV full advanced verifications
      • Tensile Extensometer
      • Tensile Crosshead speed
      • Tensile Thickness gauge

Your service engineer will recommend which verifications apply to your instrument and your testing requirements.

Chart represents typical performance trends and does not reflect actual customer data.

The Difference Shows Up in Your Data

Instruments on a CPMP schedule hold tighter tolerances over time. Instruments without one drift. The drift builds with every test run.

 

Why Alpha Technologies?

  • Original manufacturer knowledge, not third-party guesswork
  • Right tools for your specific instrument, every time
  • Original parts with no measurement impact
  • 50+ service engineers worldwide
  • ISO 17025 accreditation
  • International correlation across Alpha’s global service network
  • 12-month warranty on all parts (consumables excluded)
  • Accurate and reliable data, every test
  • Extends the life of your instrument

Find the Right Level of Coverage

AlphaCare offers four service tiers, from a single annual visit to a full preventive maintenance and repair contract.

Feature Simplicity Select Advantage
Visits per Year
1
2
4
Repair visits Included
None
None
1
Calibration and Certification
Included
Included
Included
Reference Compound Setup
Included
Included
Included
Parts Replacement Guidance
Included
Included
Included
Phone and Email Support
Included
Included
Included
Customer Portal Access
Included
Included
Included
Priority Scheduling
No
Yes
Yes
Preferential Repair Rates
No
Yes
Yes
Service Rate
Standard
Standard
Standard
Contract Required
Yes
Yes
Yes
Best Suited for
Labs running one Alpha instrument with stable, low-volume testing
Labs running instruments under moderate, consistent testing load
Labs running instruments under heavy use or with repair history
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Don't Wait for a Breakdown to Call Us

Request a quote and one of our service engineers will recommend the AlphaCare tier fitting your instrument and your testing schedule.

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