AlphaCare™: Software Support
We’re here to help under the hood.
We know the code and the engineering behind it. We wrote the original software and every upgrade since. So, we’re able to quickly help you get your software up and running. If there’s a problem, we’re able to respond quickly with a fix, because we’ve seen it all before. We can train your team. And, we’re ready to tackle feature enhancements and connectivity improvements.
AlphaCare Software support includes annual upgrades, personalized reports, troubleshooting helpline, and discounted on-site training. The contract also provides unlimited phone and email support with our skilled technicians located worldwide. Some of the services we provide include:
Break-Fix
Issue identification, recovery assistance and resolution due to an unexpected problem.
Upgrade Installation with remote session
Making sure you have the latest software patches and upgrades.
Set up instruments
Guidance to configure instruments for robust, reliable data.
Error resolution
Issue identification, interpretation and resolution.
Documentation clarification
To better enable self-service.
Safety concern
To alert and inform of potential issues related to Alpha Technologies solutions
Instrument interface development and feature enhancements
We can customize the way your software collects and reports data, based on your preferences and unique conditions.
A Rapid Response Team
Any software issue is a high priority issue, as far as we’re concerned. If you’re not getting the data you need, you’re flying blind with your process. That’s why Alpha has our own, software support specialists located around the world. We’re here to help – wherever “here” is for you.